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RETURN CONDITIONS

If you are not completely satisfied with your order, submit a return request from your account.

1) Log in to your account to select the product you wish to return and select the reason for the return. Save your selection, download the return form and print.
2) Include the printed return form in the return package. The return form will be used to process your refund.
3) Ship the package using the carrier of your choice. We recommend using a carrier that will provide you with a return tracking number.

Please note the agnès b. website and stores work independently. Online orders cannot be returned or exchanged through an agnès b. store.

Exchanges can be made within 30 days of receipt and are subject to availability, as item(s) you wish to exchange may be out of stock or no longer available.
All sale and discounted items can be returned for exchange or refund within 14 days of the delivery date.
The items are discounted more than 50% off become FINAL SALE. FINAL SALE items cannot be returned or exchanged.
After 14 days of the delivery date, all sale items become Final Sale.

Refund:
The refund will be credited back to the original form of payment method used to make your purchase.

Exchanges:
An exchange will be processed upon availability. If an item is unavailable, a refund will be processed.

More details: terms and conditions and FAQ.

You can also contact Customer Service:
- by e-mail: customer.service@agnesb.us
- by telephone: 1-888-AGNESB2 from Monday to Friday, 10am to 6pm (Eastern Time Zone)

 
SHIPPING FEES

Wynd Standard (US) - $10-$35
Delivery occurs in 3 to 5 business day(s) by the shipper (within the contiguous U.S).

Wynd Second Day (US) - $14 -$21
Delivery occurs in 2 business days by the shipper (within the contiguous U.S).

Wynd Next Day (US) - $22- $40
Delivery occurs in 1 business day by the shipper (within the contiguous U.S).

Wynd Worldwide (Canada) - $60 -$82
Delivery occurs in 2 to 4 business days. (Duties and taxes are not included in the total at checkout.). International shipping.

Processing: Internet orders are processed Monday - Friday. Orders placed before 12 PM EST will ship the following business day. Orders placed after 12 PM will ship the second business day. Delivery: wynd picks up, packs and ships your orders.

All orders shipped within the United States are delivered by UPS, carefully packed and handled via our partnership with Wynd.

If you would like to schedule a delivery intercept, reroute your package, or attempt redelivery, you will be responsible for the associated charges. We also recommend enrolling in UPS My Choice. It's free and easy and will allow you to manage your deliveries.

On packages without signature requirement or other instruction, UPS drivers are permitted, at their discretion, to not leave a package on a doorstep/stoop if they deem the location unsafe for release.

Please note we do not deliver to P.O. boxes. 

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact Customer Service:
- by e-mail: customer.service@agnesb.us
- by telephone: 1-888-AGNESB2 from Monday to Friday, 10am to 6pm (Eastern Time Zone)

 
NEED HELP?

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.us
- by telephone: 1-888-AGNESB2 from Monday to Friday, 10am to 6pm (Eastern Time Zone)