In these difficult times, we think of you. We hope you and your loved ones are healthy and that you are staying safe at home.
After a few weeks of interruption, we are very happy to announce the reopening of our online shop this Monday May 18, 2020 and we so look forward to seeing you again (online for now).
Be assured that your health, the health of our teams and that of all our external parties involved remain our priority. We adapt our entire organisation to the Government recommended health and safety measures, in order to guarantee the well-being of our employees on the one hand, but also to ensure that your orders are processed in the strictest compliance with the health standards in force.
For more information on your past or current orders, we invite you to consult our FAQ. If necessary, our customer service remains available at: firstname.lastname@example.org.
We invite you to meet us on social media to entertain, share and exchange. Staying at home should not prevent us from being together.
See you soon on our website or social media and in the meantime, take good care of yourself!
The agnès b. team
Can I still place an order on the website?Our website reopens on Monday May 18, 2020. From this date, it is again possible for you to place an order. However, due to the current situation, delivery times are extended. Please, allow 2 to 3 weeks to receive your order. We apologize for these delays in processing.
When will my card be charged?Please note that the amount of your purchase will be immediately taken from your account. In case of cancellation or missing item during the preparation of the order, you will be refunded.
What are the sanitary measures taken in your warehouse ?Please be assured that your health, the health of our teams and that of all our external parties involved remain our priority. We adapt our entire organisation to the Government recommended health and safety measures, in order to guarantee the well-being of our employees on the one hand, but also to ensure that your orders are processed in the strictest compliance with the health standards in force.
What delivery method is available? How soon will I receive my order?Your orders are shipped by UPS contactless delivery to your home with no need for a signature but delivery times are extended. The preparation of your orders and the delivery to the transporter will take within 2 or 3 weeks. If you are unsure of where your package is located, you can click on the tracking link in your shipping email. If necessary, our customer service remains available to help you.
How can I return a piece purchased online? How soon will I be reimbursed?Don't worry, our return periods have been extended to 60 days. Therefore, you can wait for the end of the confinement to send your return, but if you wish to return your items now, please note that processing delays are expected. You may have to wait 2 or 3 weeks after receipt for receiving your reimbursement. Please note that returns in store are not possible until the stores reopen.
I've just placed an order but I've changed my mind, can I change my delivery method, modify an item or cancel my order?Unfortunately, we cannot modify your order once it has been confirmed. This also applies to the delivery method as well as a change in size, colour or quantity. If you wish to modify your order, we will have to cancel it. Order cancellation is possible as long as it has not been dispatched. To do this, we invite you to contact customer service and give your name and order number.
You will then be reimbursed within an average of 15 working days and you can place a new order.
Can I still make a pick-up in store?Due to the current situation, our stores are closed until further notice. Therefore, unfortunately we are unable to honour your pick-up in store requests or prepare your orders for collection from stores.
How can I exchange an item bought in a store?Don't worry, our return periods have been extended to 60 days from May 18. All items purchased since 1 March, which are unworn and unwashed, with their brand label and composition label intact, may be exchanged or a credit note issued.
How can I collect a piece left in a store for alteration?Rest assured, our team will contact you as soon as the stores reopen so that you can collect your item.
Who should I contact if I have a question?Our customer service remains available to answer your questions at: email@example.com or via our contact form. Please note that the phone line is temporarily closed.