Covid-19 information

Updated 07/16/2021

Dear Customers,

All stores are open to the public. We have adopted a set of measures allowing us to ensure everyone’s safety:

our teams are equipped with face masks. For our employee's safety, we require the use of masks from customers.

If you do not have one we will have disposable masks available.

NYC reopening

New store opening hours!
All locations continue to offer In-Store pickup and One-on-One Shopping appointments.
Click here to set up your appointment!

agnès b. Union Square

13 East 16th Street, New York, NY 10003
212 741-2585
Store Hours: 11 am | 6 pm (Monday - Saturday)
12 am | 5 pm (Sunday)

agnès b. Madison Avenue

1063 Madison Avenue, New York, NY 10029
212 570-9333
Store Hours: 11 am | 6 pm (Tuesday - Saturday)
12 am | 5 pm (Sunday)

agnès b. SoHo

50 Howard Street, New York, NY 10013
212 431-1335
Store Hours: 11 am | 6 pm (Tuesday - Saturday)
12 am | 5 pm (Sunday)

Can I still place an order on the website?

Our website reopens on Monday May 18, 2020. From this date, it is again possible for you to place an order. However, due to the current situation, delivery times are extended. In response to COVID-19, it may take longer to ship the orders. We apologize for these delays in processing.

What are the sanitary measures taken in your warehouse ?

Please be assured that your health, the health of our teams and that of all our external parties involved remain our priority. We adapt our entire organisation to the Government recommended health and safety measures, in order to guarantee the well-being of our employees on the one hand, but also to ensure that your orders are processed in the strictest compliance with the health standards in force.

What delivery method is available? How soon will I receive my order?

Your orders are shipped by UPS contactless delivery to your home with no need for a signature but delivery times are extended. The preparation of your orders and the delivery to the transporter will take within 2 or 3 weeks. If you are unsure of where your package is located, you can click on the tracking link in your shipping email. If necessary, our customer service remains available to help you.

Who should I contact if I have a question?

Our customer service remains available to answer your questions at: agnesbuscustomerservice@agnesb.net or via our contact form. Please note that the phone line is temporarily closed.